Orders & Shipping

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How can I tell if a product I want is in stock? Can I order a product that is on backorder?

When you visit a product page with an item that is out of stock, it will not allow you to order that item. You can however choose to be notified when that item is back in stock.

Can I change or cancel my order?

Due to our quick turn around time, we are unable to modify or cancel orders once submitted. If you have any concerns about your order, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays and we will do our best to provide you with a solution. 

Can I place an order by phone?

Yes! You can place an order by phone by calling Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.

How does your shipping and delivery process work?

All orders placed before 2:00 p.m. EST will be processed and shipped on the same business day. Orders placed on Friday after 1:00 p.m., weekends or holidays will be processed on the next business day. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information

We offer three different shipping options for your convenience:

-UPS Ground: Free Shipping & Handling for orders over $49.95* (before taxes). For orders under $49.95 (before taxes), consumers will be charged a flat rate of $7.95 for Shipping & Handling in the continental U.S. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling.
-UPS Next Day: Orders will be charged published rates according to the zone and estimated weight of the order.
-UPS Second Day: Orders will be charged published rates according to the zone and estimated weight of the order.

The free shipping and handling offer is available on a single order totaling $49.95 or more, exclusive of any applicable tax and is valid in continental U.S. only. Offer valid on ground shipping only; not valid on other shipment methods. Orders totaling less than $49.95 will be charged $7.95 for shipping and handling in the continental U.S. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling.

Transit times can vary based on shipping method and location. Ground shipping within the U.S. takes between 3 and 7 business days.

Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected, so please plan ahead and order early.

Can I skip an auto shipment?

You can skip your next shipment at any time by logging into your account and visiting the My Auto Reorders tab.

Can you rush ship my order?

We do our best to process orders quickly.  You can opt for UPS Next Day or UPS Second Day delivery.  These orders will be charged published rates according to the zone and estimated weight of the order.

Please note  that orders placed over the weekend, on a holiday or after 2:00 p.m. EST will be processed on the next business day.

Where can I find my order and/or tracking number?

Your order number can be found on your order or shipping confirmation email. Your tracking number can be found in your shipping confirmation email. If you've created an account on our website you can find both your order and tracking number under the My Account tab.

What is the status of my order?

You can check on the status of your order under the My Orders tab. If it’s been over 10 business days since you placed your order, please let us know by calling Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.

Do you ship outside of the United States?

Unfortunately, at this time we do not ship outside the U.S.

What is your return policy?

Please inspect your order once your shipment arrives and report any issues within 2 weeks of receiving your order.

If for some reason you are not satisfied with a product, you may return it within 60 days of receiving your order for a refund of the purchase price. Items should be returned in their original packaging. Please note that shipping costs are not reimbursed and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return.

For more information, or to start a return, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.